The cart already shows what your customer needs

You export orders, carts and accounts from your shop and upload them as an Excel or CSV file, with as many context columns as you like: what was bought, when and in what quantity. Venta AI uses that context both to decide who to contact and to write every single message.

No. Venta AI only writes to people who can be identified: logged in, with a shop account, or via a tracked link from an earlier message. Anonymous visitors are not contacted personally.

For existing customers in Germany, Section 7(3) of the UWG allows you to offer similar products. For new accounts without an order, it depends on the consent given at registration. Venta AI documents the source of every contact and processes opt-outs automatically. Whether this holds for your own shop is best checked against your own legal guidance.

It does not have to. Many shops keep the standard email for small carts and use Venta AI where a business with real potential stands behind the account and a conversation brings more than a click.

The person who looks after the customer. You decide per campaign whether messages are approved before they go out or are sent automatically, and replies land in that person's inbox.

You exclude them via the CRM connection, by lifecycle stage or by CRM owner. On top of that, opted-out contacts are never approached, and anyone who recently went through a sequence is blocked for a waiting period you define.